Listen to Calls

Goto Call Recording > Listen to Calls

This area will allow you to Select call filters in the section below and then use the View Calls button to load the matching calls into the grid. You can store calls individually from this page or activate Automatic Call Storage from the Call Storage page. Note: Recorded calls expire after 30 days if not stored.

Storage Status

1. Shows you a snapshot of all the Call Recordings and Stored Call Recordings
   
2. Calls for the following Numbers
   1. Allows you to search your call recordings by which Number, Number Group or Number Login.
3. Calls within the following dates
   1. Allows you to search a specific date range from/to to view your call recordings received in that date range. Also, you can select the TimeZone in which the calls were received by using the drop-down menu.
      
4. Additional Filters
   1. Allows you to select the “Display”, by using the drop-down menu, “View Message Types”, by using the drop-down menu, and “Calls from Number” by entering a specific number in the text box.
      
5. View Calls
   1. To view the report after setting the parameters for the report click the “View Calls” button.  This will generate results that you’ve entered.
      
6. Reports
   1. To pull a report click the Excel/CSV file which will download to your computer/device
      
7. Delete
   1. To remove a message from your storage, click the confirmation check box the click the “Delete” button or to cancel click the “Close” button
      
8. Note
   1. Allow you to store a note for the specific voicemail or fax you choose by clicking the “+Note” button
      
9. Send
   1. Allows you to send the specific voice mail or fax to your email address by clicking the “Send” button
      
   2. Enter the email address(es) in the Email text box
      
   3. Send
      1. To confirm your changes, click the “Send” button or to cancel click the “Close button. 
         
10. Stored
    1. Allows you to toggle between “Yes/No” to have the voice mail or fax stored to your account
       
11. Message
    1. Allows you to listen to the voice mail by clicking the “Play” button. Also, you can adjust the “Playback Speed” and “Download” the voicemail to your computer/device by clicking the 3 dots.