Kall8 VoIP

VoIP Hunt Groups

Written by Kall8 | Jun 2, 2025 11:31:06 AM

Go to VoIP Platform > VoIP Hunt Groups

 

This area allows you to create and manage routing ‘hunt’ groups. You can choose between linear, circular, uniform round-robin, uniform longest idle, ring-all, and random weighted routing. It’s easy to set up a new multi-line hunt group (MLHG). Required: Each MLHG must have a standalone number assigned to it. You may use any spare numbers not currently in use or click on ‘Add Number’ in the navigation to select a new local number. You’ll attach this number when you are adding the Hunt Group.

 

Add Hunt Group

  1. To create a new VoIP Hunt Group, click the “+ Add Hunt Group” button.
  2. Hunt Group Type
    1. To select the phone number you would like to use the “Select Phone” drop-down menu.
    2. To name your VoIP Hunt Group, enter it in the “Name” textbox.
    3. To choose which Type of Hunt Group you would like, use the “Type” drop-down menu.
      1. Linear: Rings VoIP subscribers in the order they joined the queue.
      2. Circular: Rings VoIP subscribers in a round-robin order, picking up where it last left off.
      3. Uniform Round-Robin: Rings VoIP subscribers in a round-robin order, starting with the first agent in the list each time.
      4. Uniform Longest Idle: Rings the VoIP subscriber that has had the longest inactive time.
      5. Ring-All: Rings all available VoIP subscribers
      6. Random Weighted: Rings VoIP subscribers in a random order, prioritizing based on weight.
      7. To select your time zone, use the “Time Zone” drop down menu.
  3. Queue Options
    1. To enable your queueing, use the “Enable Queuing” toggle button.
    2. To set the number of queued callers, enter the value in the “Max Queued Callers” textbox. Max Queued Callers must be a number 1-256.
    3. To set the number of seconds the queue will timeout, enter the value in the “Queue Timeout (seconds) textbox. NOTE: Queue Timeout must be a number 1-360.
  4. Hunt Options
    1. To enable if a member can log in or out, click the “Enable Member Login/Logout” toggle.
    2. To set up a how many seconds a no answer will time out, enter the number of seconds in the “No Answer Timeout (seconds)” textbox. NOTE: No Answer Timeout must be a number 1-3600.
    3. To set up a how many seconds a no answer exclusion, enter the number of seconds in the “No Answer Exclusion (seconds)” textbox. NOTE: No Answer Exclusion must be a number 1-3600.
  5. Save.
    1. To save your VoIP Hunt Group, click the confirmation checkbox then click the “Save” button. To close and not save your changes, click the “Cancel” button. NOTE: A one- time setup fee of $5.00 and a charge of $5.00/month per Hunt Group will be added to this customer account.

Refresh

  1. To Refresh your VoIP Group List, click the “Refresh” button.

 

Delete

  1. To remove a VoIP Hunt Group from your list, click the “Delete” button
  2. To confirm your removal, click the confirmation checkbox, then click the “Delete” button. To close out and not delete the device, click the “Cancel” button.

Properties

  1. To make changes to the properties of the VoIP Hunt Group, click the “Properties” button.
  2. Hunt Group Type
    1. To view the phone number of your VoIP Hunt Group look at the “Phone”
    2. To view the name your VoIP Hunt Group, look at the “Name”.
    3. To choose which Type of Hunt Group you would like, use the “Type” drop-down menu.
      1. Linear: Rings VoIP subscribers in the order they joined the queue.
      2. Circular: Rings VoIP subscribers in a round-robin order, picking up where it last left off.
      3. Uniform Round-Robin: Rings VoIP subscribers in a round-robin order, starting with the first agent in the list each time.
      4. Uniform Longest Idle: Rings the VoIP subscriber that has had the longest inactive time.
      5. Ring-All: Rings all available VoIP subscribers
      6. Random Weighted: Rings VoIP subscribers in a random order, prioritizing based on weight.
  3. Queue Options
    1. To enable your queueing, use the “Enable Queuing” toggle button.
    2. To set the number of queued callers, enter the value in the “Max Queued Callers” textbox. Max Queued Callers must be a number 1-256.
    3. To set the number of seconds the queue will timeout, enter the value in the “Queue Timeout (seconds) textbox. NOTE: Queue Timeout must be a number 1-360.
  4. Hunt Options
    1. To enable if a member can log in or out, click the “Enable Member Login/Logout” toggle.
    2. To set up a how many seconds a no answer will time out, enter the number of seconds in the “No Answer Timeout (seconds)” textbox. NOTE: No Answer Timeout must be a number 1-3600.
    3. To set up a how many seconds a no answer exclusion, enter the number of seconds in the “No Answer Exclusion (seconds)” textbox. NOTE: No Answer Exclusion must be a number 1-3600.
  5. Save.
    1. To save your VoIP Hunt Group, click the confirmation checkbox then click the “Save” button. To close and not save your changes, click the “Cancel” button.

Members

  1. To view the members of the VoIP Hunt Group, click the “Members” button
  2. Add New Member
    1. To add a new member, click the “+ Add New Member” button
  3. Select the VoIP Subscriber Number by using the “Member” drop-down menu
  4. To set the Priority, enter the value in the “Priority” textbox. 
  5. To set the weight, enter the value in the “Weight” textbox.
  6. To toggle the ability for the member to log in, click the “Log In? Toggle button
  7. To add the member after setting all parameters, click the “Add” button or to close the window and not add the member click the “Cancel” button.
  8. To Delete a member click the “Delete” button.

Edit

  1. To edit the Call Options of your VoIP Hunt Group, click the “Edit” button.
  2. To edit your name of the VoIP Hunt Group, enter the name you would like in the “Label” textbox.
  3. Direct Inbound Call Options
    1. To edit the max length of the call enter the value in the “Max Call Length” textbox. 
    2. To enable Automatic Address Lookup, click the checkbox.

    3. To Enable Notifications email, click the checkbox.

    4. To select the TimeZone, use the drop-down menu
  4. Outbound Calling Options
    1. To select which number is displayed on the Caller Id, use the drop-down menu.
    2. To edit the max length of the call, enter the value in the “Max Call Length” textbox.
  5. Save.
    1. To save your Call Options, click the confirmation checkbox then click the “Save” button. To close and not save your changes, click the “Cancel” button.

 

Recording

  1. Enable Call Recording
    1. To enable call recording for this number, click the “Call Recording Enabled” checkbox.
  2. Email Call Recordings
    1. To have call recording emailed to you click the “Send link to recording by Email” checkbox and enter the email you want it sent to in the Email field.

  3. Recording Length
    1. To record the entire phone call, click the “Record Entire Call” checkbox.
    2. To limit the recording length, uncheck “Record Entire Call” and enter the amount of seconds you would like to record for each call.
    3. To only record phone calls that are longer than a certain duration, click the “Enable Minimum Call Length” checkbox and enter the minimum length of call you would like to record.
    4. To keep all call recordings and not have them deleted click the “Keep Call Recordings Forever”
    5. To limit how long you want to keep a recording, enter how many days you would like to keep them.
  4. Greetings
    1. To select the default greeting, click the “Default Greeting” bubble
    2. To select a personalized greeting, click the “Personalized Greeting” bubble then use the drop down to select which audio file you wish to use.
    3. To have your greeting in Spanish, click the “Spanish Greeting” bubble
    4. To not have a greeting, click the “No Greeting” bubble
    5. After making changes read the Confirmation prompt select the “I understand and agree” checkbox then hit “Save”
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