--- title: File Storage description: Kall8 How to Guides and Support Articles for Your Kall8 Account --- ![icon-phone-white](https://blog.kall8.com/hubfs/Kall8_October2024/Icons/icon-phone-white.svg) [(866) 222-1818](tel:8662221818) | ![icon-building-white](https://blog.kall8.com/hubfs/Kall8_October2024/Icons/icon-building-white.svg) 200 West Mercer St, Suite E202, Seattle, WA 98119 [Log In](https://portal.kall8.com/Account/Login) [![kall8-logo-2](https://blog.kall8.com/hs-fs/hubfs/kall8-logo-2.png?width=600&height=200&name=kall8-logo-2.png "kall8-logo-2")](https://www.kall8.com/) - [Account Management](https://blog.kall8.com/account-management) - [Call Management](https://blog.kall8.com/call-management) - [Call History](https://blog.kall8.com/call-history) - [Kall8 VoIP](https://blog.kall8.com/kall8-voip) - [More](https://blog.kall8.com/knowledge-base) [Contact](https://kall8.com/Contact) Home / Knowledge base / [Voicemail & Fax](https://blog.kall8.com/voicemail-fax) / File Storage # File Storage This is a search field with an auto-suggest feature attached. Search - There are no suggestions because the search field is empty. Voicemail & Fax Go to Voice Mail & Fax Storage > File Storage ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfblK9PtR-N84ayYhbEVvj5xPKGEuahSaFnfu1Q96Jy4qsD8nVNweF8dAaj7aDc8TSb0m2gZNZbpx4oFDG19tCMGFfFpyRL6PR-gu73AWD61bPHeQZ_ymOHYkuUSZA6gTCCYO3jH81jdEiRhPIe0u4?key=J5zlaZ4CjDSeg4j19c9wuQ) This area allows you to View and edit the voicemail and fax storage settings for each phone number. Store files individually from Access Voicemails & Fax Messages or use the "Edit" button in the table below to activate Automatic File Storage.    NOTE: Voice Mail & Fax files expire after 30 days if not stored.  ### Stored Files 1. The first 100 Stored files is $5 per month and any additional blocks of 100 is $2 per month. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdBsT3mtggraZksUMhv0kLvxDqOwUfzIVtEo-AQ69VTxBqnY4uHiYLu-eOyPLIwQxaP6W_Fo9svZseWLa9XLw61mOPmi_iFC2W2d25tltxoWUTByMfixnGqUQ14-1pNeX8OvAhij3GeCURzM1YbAA?key=J5zlaZ4CjDSeg4j19c9wuQ) ### Edit 1. To edit your storage per number, click the “Edit” button ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXchRi61e6vexJ0pv310ZpMrO33IBCK9VCbMtZAuEfaR60kd76gPCCPL7i78oo8gH6eKeStzwNI4PTvxzhRfmrAI9Fvhz8-h1PxZ4YH3xHac5aixu5Ohr3AKcxlscCfFZKptTsUUmomuWnjDrsLcNnQ?key=J5zlaZ4CjDSeg4j19c9wuQ) 2. Enable Automatic Storage 1. To enable you Voice Mail & Fax storage saving automatically, click the “Enable Automatic Storage” checkbox. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdh9_zmHXIM2BUDTHtplD_Ukrqa9h-l6deFalQwur9iLe5Uf2MAnEmThPkcibnQbRHqYjA2D78l1GpcML5_ApwugJGpoqxFJPm8nzvvTXzvYybihz5YV2QxWrie9v5f1mwgEJcqrTPdU6nUj3W8sNg?key=J5zlaZ4CjDSeg4j19c9wuQ) 3. Enable Minimum Message Length 1. To set the number of seconds a call will be stored, click the “Enable Minimum Message Length” checkbox then enter the value in the text box. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdB8XVu0dc6BlVAfMOP59dXoFvmN24pnEYOM6fXqEDZ-_wqqwdvSOlbFCp_m_viPowJ_U8sJxZ9uaL8eWzA574kaYT6ZlE1uk9cag5PXkF3ZMSfKRtWO6XL0ipps9OZmmhplMXNmabbHiF4N_92BHI?key=J5zlaZ4CjDSeg4j19c9wuQ) 4. Keep Messages Forever 1. To keep your messages in your account forever, click the “Keep Messages Forever” checkbox. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfK_-mqCepo6qkcJbhG3qQmRiLO2upg4Gw_eOEZruNUXQp0gf3x46RuyN9Smcz47B4hVO9npAarDQsP7WYgEPXNQ62DN5yD__IjxjXnVDa6mc4Lrb8DFZiTKBLpOsiibFbwmyH_G8NObT0Bi7A0dg?key=J5zlaZ4CjDSeg4j19c9wuQ) 5. Recording Storage Retention 1. If you choose not to keep your messages forever, you can set the number of days you would like to store a message, enter a value in the “Recording Storage Retention ( days)” checkbox. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfVoBi58pk3cXEjUIRV-ImIpIpN9yMJzh6wluz-a-XCg37aDMkJrfjSAX2sg9x28XlTmRhbQDRdzqNJvq0kci8Bdlugr6NZonUjnNCueWzMpCJG7MCd6OBlYYAlAiR7uQObXmDKJFC1NSmxL1Iptw?key=J5zlaZ4CjDSeg4j19c9wuQ) 6. Reports 1. Allows you to download a report file as an Excel/CSV, which will download to your computer/device that will tell you which storage retention a specific number has. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdI0rZcwdLWgL3gPG-2elx0n7k4bGUCCt4GjBKK9r4YT1fCSmoZ3o1HWagnRsjYeWoNHCWgIUtVpT-CMALecxXChoGE6LO_UgMSc9jBuQ8vUL5y_nRYKhNqXIpZF9NZCcmss6JgfaWnOUomX_86Dw?key=J5zlaZ4CjDSeg4j19c9wuQ) 7. Auto Store 1. To toggle your messages to automatically store click the “Auto Store” button to enable your number to On/Off. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfxHhvKGS4o_g7mN3-ciDp_VLSoG9AJXrIHi757-GIhnNVi00WKHYhPLjDLEJu4IYF_x6VcytEiJ37bXq7CSeNgFomDaHselAkcaqdwn4azOKU7Ym6ox-3YYJL7PIgOtgN6nmym9oVg13ZzqkhWBw?key=J5zlaZ4CjDSeg4j19c9wuQ) 2. To confirm this change, click the confirmation checkbox then click the “OK” button to apply the change or to cancel, click the “Close” button. NOTE: You are about to set the voicemail & fax storage options for 1 number on your account. There is a 5¢ per call charge for every recorded phone call. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe9m-g1GgaKJ14NC-PQE64p7oFJl5HtF_JaSQsgucApbsf3IkJXKV55VOmYCfbz8NNt0IaRSZzIN_5Dp54l9pVutCLzECGnsTPlMfKc7Ikyh5W-4C2SpUctAH53PP__RO6xvupqucwoMwRDm_12kg?key=J5zlaZ4CjDSeg4j19c9wuQ) ![account managment](https://blog.kall8.com/hubfs/account%20managment.svg) Account Management [Account Information](https://blog.kall8.com/account-management/account-information) [Account Users](https://blog.kall8.com/account-management/account-users) [Billing Information](https://blog.kall8.com/account-management/billing-information) [Usage & Credit Limit](https://blog.kall8.com/account-management/usage-credit-limit) [See All](https://blog.kall8.com/account-management) ![call history](https://blog.kall8.com/hubfs/call%20history.svg) Manage Numbers [Add Number](https://blog.kall8.com/manage-numbers/add-number) [Disable/Remove Numbers](https://blog.kall8.com/manage-numbers/disable/remove-numbers) [Number Groups](https://blog.kall8.com/manage-numbers/number-groups) [Caller ID Display](https://blog.kall8.com/manage-numbers/caller-id-display) [See All](https://blog.kall8.com/manage-numbers) ![call management](https://blog.kall8.com/hubfs/call%20management.svg) Call Management [Call Forwarding](https://blog.kall8.com/call-management/call-forwarding) [Scheduled Forwarding](https://blog.kall8.com/call-management/scheduled-forwarding) [Forward to Closest Location](https://blog.kall8.com/call-management/forward-to-closest-location) [Call Blocking](https://blog.kall8.com/call-management/call-blocking) [See All](https://blog.kall8.com/call-management) ![number features](https://blog.kall8.com/hubfs/number%20features.svg) Number Features [Voice Mail/Fax](https://blog.kall8.com/number-features/voice-mail/fax) [Call Recording](https://blog.kall8.com/number-features/call-recording) [Call Announcement](https://blog.kall8.com/number-features/call-announcement) [Call Notification Emails](https://blog.kall8.com/number-features/call-notification-emails) [See All](https://blog.kall8.com/number-features) ![call history](https://blog.kall8.com/hubfs/call%20history.svg) Enhanced Services [Conferencing](https://blog.kall8.com/enhanced-services/conferencing) [Hunt Groups](https://blog.kall8.com/enhanced-services/hunt-groups) [Multi Call Groups](https://blog.kall8.com/enhanced-services/multicall-groups) [Lead Management](https://blog.kall8.com/enhanced-services/lead-management) [See All](https://blog.kall8.com/enhanced-services) [![Kall8 Logo](https://blog.kall8.com/hs-fs/hubfs/Kall8_October2024/kall8-white.png?width=255&height=69&name=kall8-white.png "Kall8 Logo")](https://kall8.com) Kall8 is the only fully integrated toll free service that offers traditional 800 service with a complete set of online tools to manage and track your toll free numbers in real time. 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