200 West Mercer St, Suite E202, Seattle, WA 98119
Voicemail & Fax
Go to Voice Mail & Fax > Get Messages
This area will allow you to access your Voice Mails & Faxes. Listen to voice mail messages and view faxes. Each mailbox will save a maximum of 999 of the most recent messages for up to 30 days.
NOTE: Files older than 30 days will be deleted unless they are stored.
Storage Status
- Allows you to view a snapshot of your total Voicemails over the last 30 days.
Search
- Calls for the following Number(s)
- Allows you search by selecting a Number, Number Group, Number Login, Hunt Group, Virtual PBX, & an Extension. To search for a specific criterion, use the drop- down menu.
- Allows you search by selecting a Number, Number Group, Number Login, Hunt Group, Virtual PBX, & an Extension. To search for a specific criterion, use the drop- down menu.
- Calls within the following dates
- Allows you to search a specific date range from/to to view your Voice Mails and Faxes received in that date range. Also, you can select the TimeZone in which the calls were received by using the drop-down menu.
- Allows you to search a specific date range from/to to view your Voice Mails and Faxes received in that date range. Also, you can select the TimeZone in which the calls were received by using the drop-down menu.
- Additional Filters
- Allows you to select the “Display”, by using the drop-down menu, “View Message Types”, by using the drop-down menu, and “Calls from Number” by entering a specific number in the text box.
- Allows you to select the “Display”, by using the drop-down menu, “View Message Types”, by using the drop-down menu, and “Calls from Number” by entering a specific number in the text box.
- Get Messages
- Once you have applied all parameters/metrics, click the “Get Messages” button. This will show all the Voice Mail & Faxes, in the period of time, you’ve selected.
- Once you have applied all parameters/metrics, click the “Get Messages” button. This will show all the Voice Mail & Faxes, in the period of time, you’ve selected.
- Reports
- To pull a report click the Excel/CSV file which will download to your computer/device
- To pull a report click the Excel/CSV file which will download to your computer/device
- Delete
- To remove a message from your storage, click the confirmation check box the click the “Delete” button or to cancel click the “Close” button
- To remove a message from your storage, click the confirmation check box the click the “Delete” button or to cancel click the “Close” button
- Note
- Allow you to store a note for the specific voicemail or fax you choose by clicking the “+Note” button
- Allow you to store a note for the specific voicemail or fax you choose by clicking the “+Note” button
- Send
- Allows you to send the specific voice mail or fax to your email address by clicking the “Send” button
- Enter the email address(es) in the Email text box
- Send
- To confirm your changes, click the “Send” button or to cancel click the “Close button.
- To confirm your changes, click the “Send” button or to cancel click the “Close button.
- Allows you to send the specific voice mail or fax to your email address by clicking the “Send” button
- Stored
- Allows you to toggle between “Yes/No” to have the voice mail or fax stored to your account
- Allows you to toggle between “Yes/No” to have the voice mail or fax stored to your account
- Message
- Allows you to listen to the voice mail by clicking the “Play” button. Also, you can adjust the “Playback Speed” and “Download” the voicemail to your computer/device by clicking the 3 dots.
- Allows you to listen to the voice mail by clicking the “Play” button. Also, you can adjust the “Playback Speed” and “Download” the voicemail to your computer/device by clicking the 3 dots.
