File Storage

Go to Voice Mail & Fax Storage > File Storage

This area allows you to View and edit the voicemail and fax storage settings for each phone number. Store files individually from Access Voicemails & Fax Messages or use the "Edit" button in the table below to activate Automatic File Storage. 

NOTE: Voice Mail & Fax files expire after 30 days if not stored. 

Stored Files

1. The first 100 Stored files is $5 per month and any additional blocks of 100 is $2 per month.
   
   

Edit

1. To edit your storage per number, click the “Edit” button
   
2. Enable Automatic Storage
   1. To enable you Voice Mail & Fax storage saving automatically, click the “Enable Automatic Storage” checkbox.
      
3. Enable Minimum Message Length
   1. To set the number of seconds a call will be stored, click the “Enable Minimum Message Length” checkbox then enter the value in the text box.
      
4. Keep Messages Forever
   1. To keep your messages in your account forever, click the “Keep Messages Forever” checkbox.
      
5. Recording Storage Retention
   1. If you choose not to keep your messages forever, you can set the number of days you would like to store a message, enter a value in the “Recording Storage Retention ( days)” checkbox.
      
6. Reports
   1. Allows you to download a report file as an Excel/CSV, which will download to your computer/device that will tell you which storage retention a specific number has.
      
7. Auto Store
   1. To toggle your messages to automatically store click the “Auto Store” button to enable your number to On/Off.
      
   2. To confirm this change, click the confirmation checkbox then click the “OK” button to apply the change or to cancel, click the “Close” button. NOTE: You are about to set the voicemail & fax storage options for 1 number on your account. There is a 5¢ per call charge for every recorded phone call.