Call Recording

Go to Numbers > Call Recording 

This area will allow you to Adjust call recording settings individually for each phone number. To activate call recording, it's essential to choose a recording plan first by toggling the Call Recording option next to your number(s) to on. Adding call recording enhances your communication strategy by providing a valuable resource for review, analysis, and documentation of important conversations. 

Note: Use the checkboxes to make the same changes to multiple numbers at the same time.

Edit Settings

1. To make changes to call recording click the “Edit” button
   
2. Enable Call Recording
   1. To enable call recording for this number, click the “Call Recording Enabled” checkbox.
3. Email Call Recordings
   1. To have call recording emailed to you click the “Send link to recording by Email” checkbox and enter the email you want it sent to in the Email field.
      
4. Recording Length
   1. To record the entire phone call, click the “Record Entire Call” checkbox.
      
   2. To limit the recording length, uncheck “Record Entire Call” and enter the amount of seconds you would like to record for each call.
      
   3. To only record phone calls that are longer than a certain duration, click the “Enable Minimum Call Length” checkbox and enter the minimum length of call you would like to record.
      
   4. To keep all call recordings and not have them deleted click the “Keep Call Recordings Forever”
      
   5. To limit how long you want to keep a recording, enter how many days you would like to keep them.
      
5. Greetings
   1. To select the default greeting, click the “Default Greeting” bubble
      
   2. To select a personalized greeting, click the “Personalized Greeting” bubble then use the drop down to select which audio file you wish to use.
      
   3. To have your greeting in Spanish, click the “Spanish Greeting” bubble
      
   4. To not have a greeting, click the “No Greeting” bubble
      
   5. After making changes read the Confirmation prompt select the “I understand and agree” checkbox then hit “Save”
      

Reports 

1. To pull a report click the Excel/CSV file which will download to your computer/device
   

Edit Plan

1. To change your plan click the “Edit Plan” button
   
2. To select your plan options, choose one of the following, then click the confirm checkbox, and last hit “Save” to make any changes.